Most items are normally shipped the same business day for orders placed before 1PM PST, paid with credit card or paypal without complication. Exceptions to this policy are expensive items, items that are specifically designated as "Normally shipped in 1-3 business days" in the item descriptions, drop shipped items and back ordered items. Payment complications include: different shipping and billing addresses, billing information inconsistent with what's on the credit card record, and orders that can't be verified by phone. Orders placed during non-business hours such as evenings, weekends, and holidays are normally processed and shipped on the next business day.
Gigasonic.com offers several shipping choices to fit the customer's needs. We currently ship by UPS for a majority of domestic shipments. We ship by US Postal Services (USPS) for anything below 2 lbs, APO/FPO, non-continental USA addresses and international addresses. We ship by a trucking company only for very large packages. Gigasonic.com sometimes does drop shipping for customers.
Depending on shipping weight and location of the orders, Gigasonic.com uses USPS Express Mail, UPS Next day or 2nd day service for expedited shipping service selected by customers.
Shipping charges are calculated using actual weight of items. A nominal charge is added for the packaging materials ($0.25-$3 depending on package size), labor and handling ($1-5 per order)).
The more you buy, the less your shipping cost is as a percentage of your total amount and on a per unit basis. For example, shipping one keyboard may cost $10, however shipping four keyboards may cost only $20 ($5 per keyboard).
Due to errors in our weight database, the calculated shipping cost is occasionally, although rarely, wrong and Gigasonic.com reserves the right to correct such mistakes. Currently, this is affecting less than 1% of all the orders and the correction could be a decrease.
Gigasonic.com is not responsible for any physical damage to products by shipping company.
If you suspect an item was damaged during shipment please contact us. The problem will be handled through the proper channels (whichever shipping company was used). We will need to file a damage claim and get the money back for the item (this can only be done if the customer purchased "Shipping Insurance" during the time the order was placed). It will be best if you can get pictures of the damages and also provide as much detail about the damage and/or the situation. After a claim is filed we will follow the procedures as outlined by the appropriate shipping company. Each company has different policies therefore we will have to follow them until the claim is complete and credits are received for the damage. The credit will then be forwarded to the customer.
* This is the standard procedure for taking care of a damaged item. In some cases we might have an alternative that might be easier for the customer to follow through with. In these situations the claim may be handled differently.
This is the most inexpensive way to ship is by UPS Ground.
Choose the Adult Signature Required option if you don't want the UPS driver to leave your package at your doorstep, which is often important for residential deliveries to apartment complexes where you don't expect anybody home during regular UPS delivery hours. Gigasonic.com is NOT responsible for any loss or damage due to packages left at your doorstep by UPS drivers.
US POSTAL SERVICES (USPS):
We use USPS for shipping to APO/FPO, non-continental USA addresses and international addresses.
We offer USPS Priority Mail, which should take 2-3 business days for domestic delivery. Shipping and delivery confirmation email is provided once a package is shipped and delivered with tracking numbers. Once received, you can use the tracking number to track a USPS package here.
All USPS shipment may be delayed one business day. USPS does deliver on Saturdays free of extra charge.
NON-CONTINENTAL USA ADDRESSES: Yes, we ship to Hawaii, Alaska, Puerto Rico, Guam, and US Virgin Islands addresses, using USPS. Our online shipping calculation may be wrong for these addresses, and manual correction may be required.
INTERNATIONAL SHIPPING: We do ship to all other countries/regions provided that the customer prepays the order, including all shipping expenses. See International Orderfor more details.
DROP SHIPPING: To expedite shipping, sometimes it is necessary to ship products directly from the manufacturer or our distributors to our customers. We call this type of shipping "drop shipping." We send the customer an e-mail if any of the ordered items are drop shipped. Unfortunately, we currently do not provide online tracking for drop shipped packages. The customer needs to call us if tracking is necessary. Gigasonic.com does not adjust the shipping cost to customer's orders because of the change in shipping distance as a result of the drop shipping.
Yes we do allow customers to pick up their order to save shipping cost. However, we strongly suggest customers place an order first to allow us time to prepare the order. That will save you time when you are waiting. Please allow at least two hours after placing an order and 3-4 hours on Mondays. You should select "Pick-up. No Shipping Charge" as the shipping method on your order.