Return Policy

30 Days Worry Free Replacement GuaranteeWe will make sure you are satisfied with your purchase at GigaSonic. Everything you buy from us will be backed by our 30 Days Worry Free Replacement Guarantee. You may return the product for replacement or credits within 30 days of your purchase if the product does not meet your expectation.

All returned items must include a Return Authorization Number, be in the original packaging complete with the warranty card and owner’s manual, and show no signs of wear or abuse; Refunds are made for product value only, excluding shipping and handling charges.

Refunds
Refunds on purchases made with a credit card will be posted to the original credit card used at the time of sale.
Refunds on purchase made with paypal will be posted to your paypal account used at the time of sale.
Products returned to Gigasonic.com without proof of delivery or RA number may result in forfeiture of your refund.

Open Box
An open box fee equal to 25% of the purchase price will be charged on any opened item, unless the item is defective and exchanged for the exact same item. The 25% open box fee will be assessed at the time of refund or exchange. Merchandise is only exchanged for the same item. All items must be in the original undamaged manufacturer packaging they arrived in. Non Opened Box Returns will be charged a 15% restocking fee.

*If free shipping was offered and you are returning an item, you may be asked to cover the original shipping cost.

Not available for Return
Opened Software, clearance items, Records, unrepairable items such as Microphones, Headphones and In-Earphones may NOT be returned for refund. These items can be exchanged only if product is defective on arrival (DOA).
Gigasonic.com will not accept the return of any item if the UPC code has been removed from the packaging.
Products returned to Gigasonic.com without proof of delivery or RA number may result in forfeiture of your refund.

Defective Items (US Customers)
If you suspect an item you purchased from us is defective, please contact the manufacturer’s Technical Support. They will determine what the problem is with the product. If the Technical Support Representative determines a defect with the product, we will need his name along with a description of the problem. You can then contact us for a Return Authorization Number. We will either get your product repaired or get you a replacement depending on the manufacturers policy.

*GigaSonic is only responsible for covering one ways shipping cost.

*Should you need a replacement fast you will have to make a deposit for the item. Once we receive the defective unit we will release the deposit.

Refused Items
Shipping fees will not be refunded if shipment is refused at time of delivery.

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